Live chat that stays out of your way
Every conversation on your site lands in one clean, real-time inbox. Assign, note, resolve — no macros to configure, no workflows to design, no training week.
One inbox, zero ceremony.
ChatPacket is live chat and nothing else. That means the inbox is fast to learn, fast to use, and free of the helpdesk features you'd otherwise have to configure and ignore.
- Conversations open, get answered, and resolve in seconds
- Keyboard-friendly composer with canned response shortcuts
- Full conversation history per contact
I can also send you a tracking link once it ships — usually within the next 2 hours...
Everything an inbox needs. Nothing it doesn't.
Real-time messaging
Messages arrive instantly with typing indicators and read state — a conversation, not a ticket thread.
Assignment & presence
Route conversations to the right agent and see who on your team is online, away, or offline at a glance.
Private internal notes
Leave context for teammates inside the conversation. Customers never see internal notes.
Canned responses
Type a slash command to insert pre-written answers to the questions you get every day.
Filters & priorities
Slice the inbox by status, assignee, and priority so the next conversation to handle is always obvious.
Agent status
Set yourself online or away and let the widget reflect real availability to visitors.
More from ChatPacket
AI Reply Suggestions
AI drafts context-aware replies grounded in your help articles. Your team reviews and sends.
Live Analytics
A real-time visitor map plus conversation trends, response-time metrics, and historical reports.
Help Center
A built-in knowledge base with categories, markdown articles, and view tracking.