Live chat without the helpdesk baggage.
Three things, done properly. Everything else, left out on purpose.
One inbox, zero ceremony.
Every conversation on your site lands in a clean, fast inbox. Assign, note, resolve — no macros to configure, no workflows to design, no training week.
- Real-time messaging with typing indicators
- Private internal notes for team context
- Canned responses for the questions you get daily
I can also send you a tracking link once it ships — usually within the next 2 hours...
AI writes the first draft. You send it.
ChatPacket reads the thread, matches your tone, and grounds its draft in your help articles. One click to apply, edit, or dismiss — nothing goes out without a human.
- Tone control: professional, friendly, or casual
- Pulls answers from your help center automatically
- Tracks acceptance rate so you can trust it more over time
We're seeing some latency issues with the widget on our checkout page. It takes about 3 seconds to load. Any suggestions?
Hi! The 3-second load time is likely due to the widget script being render-blocking. Here are a few quick fixes:
- Add the
asyncattribute to the script tag - Move the script tag to just before
</body> - Enable our CDN edge caching in your widget settings
This should bring load time down to under 500ms. Want me to walk you through the setup?
See who's on your site — right now.
A live map of visitors, the pages they're reading, and how your team is keeping up. Start the conversation before they bounce.
- Live visitor map with geolocation
- Conversation volume and resolution trends
- Team response-time metrics
One line. That's it.
Add the widget to any website with a single script tag. No build step, no configuration files.
| 1 | <script id="chatpacket" src="https://chatpacket.com/widget.js" async></script> |
| 2 | <script> |
| 3 | chatpacket('init', { orgId: 'YOUR_ORG_ID' }); |
| 4 | </script> |
Two plans. No sales call.
Start free, upgrade when it earns it. No per-seat pricing, no annual lock-in.
Put ChatPacket on your site today and see if it fits. No card, no clock.
- 100 messages per month
- Full chat widget, your branding
- Live visitor tracking
- Unlimited conversations
- 1 team member
Everything ChatPacket does. Flat base price, usage you can actually predict.
- 1,000 messages included, then $0.02 each
- $10 of AI reply tokens included
- Unlimited team members
- Full analytics & reports
- Priority support
The things you'd ask a sales rep.
How long does setup actually take?
Paste one script tag before your closing </body> tag and the widget is live. Customizing colors, greeting, and business hours takes another few minutes in settings. Most teams send their first reply within the hour.
Do I need a credit card to start?
No. The free plan is free forever — 100 messages a month, full widget, live visitor tracking. You only add a card when you upgrade to Business.
What exactly does the AI do?
It reads the conversation, matches your configured tone, pulls from your help center articles, and drafts a reply. A human always approves, edits, or dismisses it — nothing is ever sent automatically.
Can I hook up email tickets or social media inboxes?
No — and that’s the point. ChatPacket only does live chat on your website. If you need an omnichannel helpdesk, a different tool will fit you better. If you need fast website chat without the baggage, you’re home.
What happens when I pass 1,000 messages?
Messages keep flowing and you pay $0.02 per additional message. No cutoffs, no forced tier upgrades, no sales call.
Your customers are on your site right now.
Put a chat box in front of them in the next five minutes.
free plan forever · no credit card · live in 5 minutes