Answer it once. Never again.
A built-in knowledge base with categories, markdown articles, and view tracking. Customers self-serve, and your AI suggestions get smarter with every article you publish.
Documentation that pays for itself twice.
Most knowledge bases only deflect questions. In ChatPacket, every article you publish also becomes source material for AI reply suggestions — so the same writing effort speeds up self-service and live conversations.
What's in the help center
Organized categories
Group articles into categories so customers find answers without asking — and agents find them faster too.
Markdown articles
Write in plain markdown with headings, lists, links, and code blocks. No page builder to fight.
View tracking
See which articles get read, so you know what customers struggle with and what to write next.
Powers your AI
AI reply suggestions cite your published articles, so writing docs makes every future chat faster.
One place to maintain
The same articles serve self-service readers and AI-assisted agents — write once, answer everywhere.
Fewer repeat questions
Good documentation deflects the questions you answer daily, leaving chat for the ones that matter.
More from ChatPacket
Live Chat Inbox
A fast, real-time inbox for every conversation on your site — assign, note, and resolve without ceremony.
AI Reply Suggestions
AI drafts context-aware replies grounded in your help articles. Your team reviews and sends.
Live Analytics
A real-time visitor map plus conversation trends, response-time metrics, and historical reports.