See who's on your site — right now
A live map of visitors, the pages they're reading, and how your team is keeping up. Real-time when you need to act, historical when you need to plan.
Analytics built for conversations, not vanity.
Every number in ChatPacket exists to answer one of two questions: should we start a conversation right now, and is our team keeping up? No dashboards for the sake of dashboards.
- Live sessions and page views, updated in real time
- Conversation volume and resolution trends
- Team response-time metrics you can act on
What you can measure
Live visitor map
A real-time map of visitors on your site with geolocation, so you can see demand as it happens.
Page-level activity
See which pages visitors are reading right now — and start the conversation before they bounce.
Conversation trends
Volume, resolution rate, and busiest hours over time, so staffing decisions stop being guesses.
Response-time metrics
First-response and resolution times per agent and per team, tracked automatically.
Team performance
Conversations handled, messages sent, and workload distribution across your agents.
Historical reports
Daily rollups with custom date ranges, so month-over-month comparisons take seconds.
More from ChatPacket
Live Chat Inbox
A fast, real-time inbox for every conversation on your site — assign, note, and resolve without ceremony.
AI Reply Suggestions
AI drafts context-aware replies grounded in your help articles. Your team reviews and sends.
Help Center
A built-in knowledge base with categories, markdown articles, and view tracking.