AI writes the first draft. You send it.
ChatPacket reads the conversation, matches your tone, and grounds its draft in your help articles. One click to apply, edit, or dismiss — nothing goes out without a human.
Faster replies without the robot voice.
Most chat AI either takes over the conversation or produces generic filler. ChatPacket's suggestions are drafts for your team, written from your own documentation, in your own tone.
- Drafts appear alongside the composer as you read
- Answers cite your help center content, not the open internet
- Dismissed suggestions teach you what to document next
We're seeing some latency issues with the widget on our checkout page. It takes about 3 seconds to load. Any suggestions?
Hi! The 3-second load time is likely due to the widget script being render-blocking. Here are a few quick fixes:
- Add the
asyncattribute to the script tag - Move the script tag to just before
</body> - Enable our CDN edge caching in your widget settings
This should bring load time down to under 500ms. Want me to walk you through the setup?
How AI assistance works in ChatPacket
Context-aware drafts
The AI reads the whole thread before drafting, so suggestions answer the actual question — not a keyword.
Grounded in your help center
Suggestions pull from your published help articles, so answers match your documentation.
Tone control
Professional, friendly, or casual — pick the voice that fits your brand and the AI matches it.
One click to apply
Accept a draft into the composer, edit it, or dismiss it. Applying never auto-sends.
Human in control
Nothing reaches a customer without an agent pressing send. AI assists; it does not impersonate.
Acceptance tracking
See how often your team accepts suggestions, so you can trust the AI more over time — with evidence.
More from ChatPacket
Live Chat Inbox
A fast, real-time inbox for every conversation on your site — assign, note, and resolve without ceremony.
Live Analytics
A real-time visitor map plus conversation trends, response-time metrics, and historical reports.
Help Center
A built-in knowledge base with categories, markdown articles, and view tracking.