We do one thing.
Support software got big. Support teams didn't.
Modern support platforms bundle email, phone, social media, forums, chatbots, and live chat into one product that takes weeks to set up and months to learn. Most B2B teams need exactly one thing from that list: a fast way to talk to customers on their website. They end up paying for fifteen features they never touch and navigating interfaces designed for enterprise orgs with dedicated admins.
ChatPacket does live chat, and only live chat. We added AI suggestions because they genuinely make agents faster. We added live analytics because you should know who is on your site. We added a help center because self-service deflects volume before it hits your team.
Everything else, we left out on purpose. Focus is a feature — the one nobody else ships.
Simplicity over features
Every feature we skip is a feature you never have to configure, learn, or pay for. Live chat should be fast and focused, not a Swiss army knife that does everything poorly.
Conversations first
Every design decision starts with the conversation. If a feature does not make your next customer reply faster or better, it does not ship.
Pricing you can predict
No per-seat traps, no annual lock-in, no hidden fees. You pay a flat base and for the messages and AI tokens you actually use. That is the whole model.
Built for small teams
Enterprise platforms are designed for 200-person support orgs. ChatPacket is built for the 2–20 person team that just wants to talk to their customers.
Focus is a feature.
Join the teams who chose simple. Start free, be live in five minutes.
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