Live chat that just works
I can also send you a tracking link once it ships — usually within the next 2 hours...
Everything you need, nothing you don't
Built for support teams who want great live chat without the complexity of an enterprise helpdesk.
Live Conversations
Real-time messaging with assignment, priority, and internal notes for your team.
AI Suggestions
GPT-powered reply suggestions that learn your tone and reference your help articles.
Live Analytics
See who is on your site right now with real-time visitor tracking and a live world map.
Help Center
Self-service knowledge base to deflect common questions before they reach your team.
Chat Widget
Lightweight, embeddable chat widget. One script tag, full customization, zero conflicts.
Team Collaboration
Assign conversations, leave internal notes, and manage your team with roles and presence.
Your inbox, reimagined
A clean, fast inbox designed for support agents who handle dozens of conversations a day. Filter, assign, and resolve without friction.
- Real-time messaging with typing indicators
- Assign conversations to teammates
- Private internal notes for team context
- Canned responses for common questions
I can also send you a tracking link once it ships — usually within the next 2 hours...
Reply faster with AI
Context-aware reply suggestions powered by GPT. The AI reads the conversation, matches your tone, and even pulls from your help articles.
- One-click to apply or dismiss suggestions
- Configure tone: professional, friendly, or casual
- References your help center articles automatically
- Tracks acceptance rate for continuous improvement
We're seeing some latency issues with the widget on our checkout page. It takes about 3 seconds to load. Any suggestions?
Hi! The 3-second load time is likely due to the widget script being render-blocking. Here are a few quick fixes:
- Add the
asyncattribute to the script tag - Move the script tag to just before
</body> - Enable our CDN edge caching in your widget settings
This should bring load time down to under 500ms. Want me to walk you through the setup?
Know your visitors in real time
See exactly who is browsing your site, where they are, and what pages they are viewing. Turn visitors into conversations with proactive outreach.
- Live visitor map with geolocation
- Conversation volume and resolution trends
- Team performance metrics and response times
- Historical reports with custom date ranges
One line. That's it.
Add the widget to any website with a single script tag. No build step, no configuration files.
<script> // Paste before </body> chatpacket('init', { orgId: 'YOUR_ORG_ID' }); </script>
Simple, transparent pricing
Start free. Pay only for what you use as you grow.
Free
Perfect for trying ChatPacket or small teams just getting started with live chat.
Start FreeBusiness
For growing teams who need AI, analytics, and unlimited collaboration.
Get Started